Download our iBPMS White Paper and learn how to optimize your business processes with smart workflows, in-process analytics and rapid integration with existing systems. Includes practical examples of BPM software solutions.
Read White Paper
Use our BPM ROI Calculator to quickly assess your benefits from Intelligent BPM Software with HotChange®. This test takes only 30 seconds to complete and gives you an idea of how PNMsoft can assist your company based on the type of processes you need to manage.
“Sequence is user friendly, flexible, and easy to configure…Sequence drives consistency and ensures we give a better service to our clients.” Stuart Toll, Chief Architect, Aon
“Sequence was selected for ease of use, agility, and ability to deploy changes quickly and easily to the production environment.”
Clare Bradley, Principal Consultant, Atkins
“PNMsoft…Being able to pull that all together into a horizontal platform that’s very simple to use and yet has all this data makes a very big difference.” Bill Gates, Microsoft Chairman
PNMsoft is on Gartner’s iBPMS Magic Quadrant 2014, recognizing vendors focused on real-time agility, process optimization and intelligent business operations.
What is BPM Software?
First let’s start with BPM itself. According to Gartner, “Business process management (BPM) is the discipline of managing processes (rather than tasks) as the means for improving business performance outcomes and operational agility. Processes span organizational boundaries, linking together people, information flows, systems and other assets to create and deliver value to customers and constituents.” It is generally agreed by analysts and researchers that BPM is the optimal framework for process management, and should be the aim of any organization that is concerned with quality and efficiency.
Viewed in this way, BPM software enables organizations to automate and improve their business processes. On the most basic level, it is a technological framework for modelling, implementing, executing, monitoring and optimizing workflows, in an iterative cycle. Each cycle is meant to improve upon itself, leading to concept of “continual improvement”.
How does it work?
All organizations have pre-existing processes (and planned, future processes). These are often managed in a non-standardized manner, or with some standardization, but inefficiently. They are often broken up over several systems, some of which are as primitive as email, Excel sheets or even paper-based.
The idea of BPM software is to guide an organization toward achieving the best possible representation of these processes, which not only reflects how work is done today, but how it should be done in the optimal manner. BPM software suites (BPMSs) provide a graphical flowchart interface with which to model and and then implement processes. This visual interface enables human participants to better visualize and modify processes, since they can actually see their path of flow. Through visualization, problematic areas of processes are often revealed, and it becomes easier to fix them and create a more optimal flow.
Workflow and Activities
A BPM workflow can include several activities which are connected together in a logical flow. These activities can either be human-oriented, such as Forms, Tasks and Messages, or machine oriented activities which integrate with other systems in the organization (such as ERP, CRM, Database and others). One of the strengths of BPM software is the ability to aggregate both human and machine activities into one coherent system of logical, connected steps. This gives the effect of an end-to-end application that spans people and systems. In this sense, BPM is an overarching solution, which sits above core company systems. This unified interface replaces the previously inefficient system.
Applications and iBPMS
A BPM application is more than just a workflow, though it often includes one or many such workflows. A BPM application includes additional elements that make it a total solution for a business problem. These elements can include: an end-user portal, integration with other systems, device independence, monitoring analytics, reports and other application-specific features.
An intelligent BPM software suite (iBPMS) is one that incorporates all these elements in such a way as to enable an organization to achieve intelligent business operations. This is achieved both in a practical way, by providing end users the tools to complete their tasks in a more intelligent way, and by giving management the tools to intelligently assess, plan and improve overall performance. Gartner lists several features which are particular to iBPMS.
What are the benefits of BPM?
If implemented correctly, BPM software can achieve several goals for an organization including:
- Standardization of non-standardized processes
- Improvement of process efficiency
- Reduction in time to complete workflows, and increase in their quality
- Reduction in human resources and unification of disparate IT systems
- Better ability to cope with and handle changes to processes
- Isolation of process “bottlenecks” and their resolution
- Increase in the relevance of existing IT systems within an organization
PNMsoft provides a unique technology called HotChange® that powers our intelligent BPM software. HotChange® enables organizations to meet the challenge of continual change . We have also developed Evolutionary BPM, an agile methodology for completing projects in iterative cycles of improvement, which has proven to be highly successful over time in a range of industries and geographies.