I recently heard a story about a massive IT project that took over two years to implement for a major bank. The system was rolled out with great fanfare, and then, two months later, it was realized that nearly no one was using it. After much consternation, a survey of users was conducted. The verdict:
The system just wasn't fun to use.
Thousands of hours went down the drain. Why? No fun, no users.
BPM projects have gained the reputation of either being wildly successful or colossally...not successful. Why is this the case? Often, if a process has been performed manually, it is poorly maintained, executed haphazardly, and prone to error. Automating and improving such a process can really turn around a department - even an entire business. But if mishandled, a BPM project can become costly, never-ending, or worse, irrelevant. Here are some best practice tips straight from the words of modern day gurus which can help ensure your BPM project comes out on top:
Critics have claimed that mobile BPM (Business Process Management) is a gimmick, a way for BPM vendors to jump on the bandwagon and say “Yes, we also have mobile” (much like social, and to some extent, cloud). But our experience is showing that more and more of our clients are finding our mobile BPM features to be not just nice to have, but critical to their business.
We are seeing this in two industries so far – utilities and public infrastructure. These are two industries where a decent proportion of the workforce tends to be in the field, and agents use tablets and
How can you increase the number of users who actively use Dynamics CRM? How can you make Dynamics CRM more relevant for key users? These are challenges faced by many organizations who have invested in centralizing their CRM activities, and still find that many activities are performed offline, and that CRM is looked at as a mandatory step, primarily for data entry, but not used in an active way in the marketing, sales or service cycle.
Very often, you wish you could experiment with business process changes, as a way of improving performance, quality or service. The problem is that if you experiment in a testing environment, you aren't working with real time conditions. On the other hand, it’s risky to experiment on a live syst
Business processes alone, if left unmonitored, are inefficient and ineffective. Managers and executives require meaningful analytics to track performance and improve workflows. This webinar will demonstrate how to set up and use intelligent analytics for business critical processes.
Learn how to:Create practical, visual analytics & KPI.
Enable managers to filter and drilldo
PNMsoft looks forward to meeting you at the Microsoft Worldwide Partner Conference, WPC 2014, in Washington DC, July 13-17. This is the premier event for Partners to extend their business network.Why meet with PNMsoft?
PNMsoft Sequence, the leading Gartner
PNMsoft, the market leader in Microsoft-based BPM Software, has successfully completed the Service Organization Controls (SOC) 2 audit for its products and services. This industry-standard audit ensures compliance with standards established by the American Institute of Certified Public Accountants (AICPA). The SOC 2 Report (formerly SAS 70) is a review by an independe
We are proud to have participated in the BPM Conference Portugal, May 8th 2014. Thanks to the warm reception from our partners and customers and their interest in how Microsoft SharePoint can be used to surface business critical process management in a climate of Change. Download our eSPap-PNMsoft BPM Case Study below.
Many business solutions require both the customer relationship management of Dynamics CRM together with the content management capabilities of SharePoint. PNMsoft SCE has the unique ability to connect both systems as part of organization-wide business processes.
In this webinar, we'll demonstrate how you can create business critical applications for SharePoint and Dynamics CRM.
Audience: SharePoint and Dynamics CRM Professionals and Partners.[vfb id=45]
Perceptions, once established, are often hard things to change. CRM is a good example. For many, it still carries baggage from its roots as “Contact Management” (see my recent post). Contact management was about software tools that focused on the tasks sales people carried out to more efficiently track and close sales opportunities. The upside in those days was it was a whole lot smarter than a Rolodex plus, it upped your chances
LONDON March 19, 2014: PNMsoft pulls ahead of Microsoft-based BPM vendors on Gartner’s 2014 Magic Quadrant report on Intelligent BPM Suites. PNMsoft customer Össur to receive BPM Excellence Award at Gartner Summit.
This week Gartner released its much awaited Magic Quadrant report on iBPMS (Intelligent Business Process Management Suites). Fourteen vendors were included in the report, which highlights the most advanced BPM suites from among dozens worldwide. PNMsoft was recognized on the report as the leading Microsoft-based vendor.
It was Charles Darwin who said, “It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is the most adaptable to change”. There’s a certain irony then that in 2009, 150 years or so later, Waterford Wedgwood, the maker of luxury glassware and china, went to the wall along with the jobs of 2,700 jobs in the UK and Ireland.
Press Release: This month, QLogitek and Inforica are delighted to announce a partnership with PNMsoft, a U.K.-based multinational technology firm that specializes in Business Process Management (BPM) & Workflow software. As an official North American reseller of PNMsoft’s Sequence™ Kinetics and Sequence SCE™ (Sequence CRM Edition), the partnership allows
PNMsoft is delighted to support the Gartner Business Process Management Summit, 19 - 20 March at the Park Plaza, London. Join a special round table discussion with PNMsoft customer Össur on Wednesday at 16:15. Össur is receiving the Gartner BPM Excellence Award.
Puneet Bakshi, Managing Director of EVC (Enterprise Ventures Corporation), a PNMsoft partner in the US and Canada, speaks about Partnership with PNMsoft and the benefits of Sequence iBPMS, at the recent Microsoft Convergence event in Atlanta, GA:Enterprise Ventures Corporation (EVC) provides solutions to markets including Public Sector, Healthcare, Commercial, Power &am
PNMsoft is delighted to announce the appointment of DataCorp as its partner in the Francophone markets for PNMsoft Sequence™, its Gartner Magic Quadrant rated iBPMS (Intelligent BPM Suite). Rated amongst Deloitte France’s Fast 50, DataCorp is a business and technology consultancy, providing professional services to major organizations across European French speaking countries such as France, Belgium, Switzerland, Monaco and the Maghreb.
When Microsoft Dynamics CRM 2013 arrived a few months ago, we carefully inspected the new process management features. Do Business Process Flows render BPM superfluous? Hardly. BPM enables complex, dynamic process management far beyond CRM functionality (learn more). That assessment was affirmed this with Gartner's recent release of its report on Dyna
Following an overwhelming reception at Convergence 2013 Barcelona, PNMsoft is preparing for the US debut of its unique PNMsoft SCE (Sequence CRM Edition), an intelligent workflow solution for Microsoft Dynamics CRM, at Convergence Atlanta, March 4-7. Meet us at Booth 316!
With five years of austerity stemming from the impact of a mostly self-induced credit crunch, management across the board might be forgiven for hoping—and planning that we are set for a return to business-as-usual. But if that’s you, stop. Shut your PC down. Clear your desk, etc. and do the honourable thing. Despite the most painful economic downturn in living memory, the world has not stood still. The recession of the last five years may have taken the wind out the sails of many businesses, but we are about to hit by a maelstrom. Forget a return to business-as-usual. Big
CRM has come a long way since the software pioneers Pat Sullivan and Mike Muhney published ACT! in 1987. ACT stood for Automated Contact Tracking and it did exactly what it said on the box. When the price of PCs started to tumble, its popularity and that of dozens of new Contact Management tools created a very healthy business line for a whole swathe of us in the PC business. The Rolodex, then an icon of offices all across North America, had finally met its nemesis.
Sometimes it’s hard to pinpoint the primary factor in the success of a BPM project. In many cases, it’s a combination of factors. But when you’re making a decision on which BPM vendor to choose, should you put more weight on the project methodology of the company (i.e. the human element), or the features of its BPM suite? Let’s say you’ve narrowed your choice down to two options – Vendor A’s features are stronger, Vendor B’s methodology and team is better. Which do you choose?
Since 2006, TGO Consulting has partnered with PNMsoft providing workflow automation solutions to improve efficiencies within business operations. TGO also provides training and support for Sequence Kinetics BPM software.
TGO: "Sequence has given TGO the ability to provide the
Microsoft Dynamics CRM is a powerful tool on its own right, but with PNMsoft SCE, it can become the central hub of your business. PNMsoft SCE is an Intelligent BPM suite which integrates tightly with Dynamics CRM. In this webinar, we'll demonstrate how PNMsoft SCE enables you to:Create and manage
eSPap is a public sector company responsible for the implementation and operation of a shared services platform for the Portuguese Government. eSPap chose PNMsoft's Sequence BPM software to implement Finance and Human Resources processes for hundreds of thousands of users (projected). As part of the solution, eSPap built a private cloud to serve the Portuguese public sector with PNMsoft as its BPM engine. eSPap Solution Architect Nelson Boavida spoke with PNMsof
Many business workflows begin with customer-facing web forms. It's crucial that your customers find such forms easy to use, otherwise you may lose those customers! Here are several tips from our BPM experts for creating practical and intuitive Customer-facing forms:Created Guided Forms
There are many ways to assist customers through complex forms. Here are so
PNMsoft is delighted to announce the appointment of V-Work as a PNMsoft partner. Based in Selangor Darul Ehsan, Malaysia, V-Work is a Microsoft Gold Partner with competencies in SharePoint, Dynamics CRM, and Azure. V-Work value adds to Business Process Management with the unique proposition of 1 Process + 1 Document + 1 Profile. PNMsoft Sequence Kinetics and SCE empower V-Work to deliver enterprise-wide intelligent business process management.
PNMsoft UK Partner Ashton Court is increasing its focus on Cloud BPM solutions. On discussing moves towards BPM in the Cloud, Greg Wishart, Ashton Court Group’s Managing Director, said, “Cloud computing offers a step-change in the economics of ICT an
PNMsoft announced the appointment of Amedar Consulting Group as a Business Process Solutions Partner for Poland and Eastern Europe.
Headquartered in Warsaw, Poland with its team of 35 consultants, Amedar Consulting Group brings a wealth of expertise in strategic m
New Report by Gartner on bpmPaaS gives PNMsoft Positive Rating
PNMsoft has been included on Gartner’s recent report: MarketScope for Business Process Management Platform as a Service. Gartner analyzed BPM vendors who provide their customers with BPM solutions over the cloud, in a Platform as a Service framework. Gartner gave PNMsoft a Positive rating, putting it in the top five vendors.
This week at Microsoft Convergence, we're thrilled to be launching a new product for Dynamics CRM: PNMsoft Sequence CRM Edition (SCE). PNMsoft SCE is the leading tool for companies who wish to extend their Dynamics CRM with Intelligent BPM workflows and ground-breaking integration with SharePoint and ERP. We encourage you to meet with us at Convergence to discuss your Intelligent Workflow needs, and discover how PNMsoft SCE can make your CRM implementation more relevant and powerful for your organisation.
The purpose of BPM is to help organizations become more agile and effective by enabling them to better understand, manage and adapt their business processes. While there are many challenges, successful BPM projects can help transform businesses, giving them better insight, enabling them to deliver their services dynamically and supporting the level of agility that the business requires.
PNMsoft is proud to be appointed to Microsoft's elite Business-Critical SharePoint (BCSP) Program. This program aims to highlight Microsoft Partners offering SharePoint solutions which provide real value to businesses.
Are Intelligent BPM Processes Really Possible?
Can business processes think for themselves? Until recently, BPM products operated in a linear, serial manner, with one activity following the next, moving forms and tasks along a human-centric organisational chain. But, why leave all the thinking, learning and decision making up to humans, wondered Gal Horvitz, CEO of PNMsoft, when the process itself could be taught to learn, to decide, to think.
In this webinar, find out how Evolutionary BPM™ – a fresh, practical approach to process development – leads teams to success one iterative step at a time. Bruce Hardy, of Solutions Hosting, a US business partner, tells his story of how Evolutionary BPM™ transformed the way his clients built their solution
IT remains key to creating competitive advantage
For anyone doing business in Europe, figures published in the last few weeks have confirmed signs of economic growth in the region, albeit weak. Whilst Germany remains the powerhouse, the region as a whole is not out of the woods. The USA managed 1.7%, slightly down on forecasts. So what does this mean for business and particularly IT managers in Europe and USA as the IMF continues to downgrade growth forecasts for 2014?
Do more with less?
CRM Solution Enables Design and Operation of Advanced Workflows
Sept 4th, 2013, London: PNMsoft has announced the release of PNMsoft Sequence CRM Edition (SCE), a new product which extends Microsoft Dynamics CRM with Intelligent Workflow Applications. PNMsoft SCE includes the core functionality of Sequence iBPMS (Intelligent Business Process Management Suite), plus a fully integrated CRM solution. PNMsoft SCE extends sales, marketing and service capabilities, enabling the rapid development of advanced CRM workflows which ensure that CRM-related activities are performed
iBPMS Vendor Expects Partner Presence in 24 US Cities by End of 2013
Aug 21, 2013, New York: PNMsoft is rapidly expanding into the US BPM market. More than 40 new business partners, the majority USA based, applied to join PNMsoft's business partners program during the recent Microsoft WPC Houston in July 20
Lately, we are seeing more demand for workflow applications for a growing community of ‘Power Users’. Increasingly, organisations lack the time and resources required for development teams to build complex coded solutions to evolving business processes. Going forward, Intelligent BPM suites must be within the reach of business users without programming background. These users need intuitive tools to be able to quickly and efficiently build applications including workflows (“powerflows”), forms, business rules, and reports, that deliver value to thei
Today's blog post is from our special guest blogger, Bruce Hardy, who is a PNMsoft Business Partner. We host guest blogs to provide a broader view of how PNMsoft and Sequence Kinetics are changing the way people do business. To submit a guest blog post, contact us.
Well, it was a real thrill to attend WPC Houston 2013! We met with Microsoft Partner from over 25 countries, and we talked about Intelligent Solutions for Dynamics CRM, Intelligent BPM and more.
Thank you very much for joining us!
To infinity and beyond - Pics and Video from WPC:
PNMsoft CEO Gal Horvitz and Partners and Business Development Manager Mike O'Donoghue attended WPC 2013. Here are some pics and video they've sent over. Mike reports that the event focused on the Windows 8 Operating System and the idea of "one platform sharing your informati
PNMsoft is excited to be sponsoring IRM UK's joint BPM and Enterprise Architecture Conference, 11- 14 June, 2013 (Radisson Blu Portman Hotel London, UK). This event provides a unique opportunity to discover the latest approaches and innovative ideas to both BPM and Enterprise Architecture and benefit from the synergies between them.
IRM UK is excelle
Top Analyst firm Gartner says that structured processes in major ERP systems “only cover 20% of the actual effort required to create and deliver value to customers and constituents.” What about the rest? Gartner advocates that companies implement the majority of their business processes in a BPM (Business Process Management) Suite.
CRMs such as Microsoft Dynamics have become an integral part of the architecture of today's companies. First and foremost as a primary tool for a company's sales and marketing teams, and more and more for a company's support team as well. Where does BPM (Business Process Managemen
UK chancellor George Osborne has told cabinet colleagues they will have to cut 2% of their departments' spending over the next two years, saving about £2.5 billion. The bold move comes after the UK economy shrank at the end of 2012 and the UK lost its triple A credit rating. The government has been under mount
SharePoint is evolving and workflows are evolving with it.
We invite you to evolve with us at the SharePoint Evolution Conference 2013 to discuss your SharePoint Workflow challenges. Start your journey to workflow evolution at the QEII Conference Centre, London, April 15- 17th.
The Conference will include:
The recent UK horsemeat crisis has made it clear that the Food Industry requires a more effective Quality Assurance solution.
The current crisis could have been averted had there been in place a clear and enforceable supplier auditing process, and a structured, Quality Assurance program that all
PNMsoft is delighted to sponsor the Gartner Business Process Management Summit, taking place 13-14 March 2013 in London at the Park Plaza Westminster Bridge. As a Sponsor of this event, we are pleased to be able to offer you a special €300 discount on the standard rate.
Designed with both Business and IT Professionals in mind, this is Europe’s most important annual gathering of the business process management community.
Jim Sinur, Gartner Research VP posted a BPM Transformation story on his popular blog this week. The story focuses on a Bio-Tech company which experienced multiple transformations by implementing PNMsoft's BPM solution.
Jim Sinur states that, "...disparate processe
Discover Cloud BPM...
PNMsoft is proud to be sponsoring Cloud Expo Europe in London (National Hall Olympia), January 29-30. Cloud Expo Europe represents the fast-paced, dynamic and ever changing cloud computing industry; its conference content and show features continually evolve to mirror the needs of the cloud industry and those businesses implementing the latest cloud technologi
Press Release: Jan 7, 2013 (London, UK) – Following the successful launch of Sequence Kinetics Intelligent BPM Suite in Sept 2012, PNMsoft has seen a rapid increase in new business. In Q4 of 2012 many new customers have signed with PNMsoft including 11 blue chip organisations - leading names in utilities, financial services, professional services, and manufacturing fields.
Is your HR department ready for Auto Enrolment?
Starting October 2012 and as part of the new UK Pension Law, UK companies are required to enrol their employees on a pension scheme. Employees must be automatically enrolled unless they choose to opt out.
PNMsoft chosen as one of 13 vendors for Magic Quadrant for Intelligent Business Process Management Suites.
London, Oct 17th, 2012: Gartner’s much anticipated Magic Quadrant for Intelligent BPM vendors has been released, and PNMsoft has been p
PNMsoft is delighted to support Gartner Symposium/ITxpo taking place 5 - 8 November 2012 at the CCIB (Centre Convencions Internacional Barcelona), Spain. As a sponsor, we are pleased to offer you a special €600 discount on the standard delegate rate and a free BPM health check!About the event:
PNMsoft is a Gold Sponsor of the upcoming Ovum's Business Process Management Event in London, UK, 15th November 2012. Meet us and get a free BPM health check!
About The Event...
The use to which business process management (BPM) is extending its reach and influence across the organization
Wouldn't it be great if you could translate incoming data and email traffic to structured workflows and revenue? In this webinar we'll demonstrate how to add a customized email listener to Sequence Kinetics, and how to utilize out of the box database, SharePoint and web service listeners.
Target Audience: BPM Developers
PNMsoft Sequence is an Intelligent BPM Suite (iBPMS) which enables organizations to model, design and execute intelligent workflow applications. PNMsoft Sequence is powered by unique HotChange® technology, which provides superior control over rapid process changes. Quick Tour