BPM for Microsoft CRM

CRM vendors are incorporating more business process automation into their suites.
CRM solutions are evolving and combining with other business application functionality, and in effect becoming part of a corporate business process platform. Business processes often have requirements which extend beyond the scope of traditional CRM users into areas like finance, legal, or order fulfillment, and they are often too complex to automate through the traditionally canned CRM workflows and alerts. Organisations are beginning to see the value of linking a business process management tool to their sales and other CRM applications to automate and improve more complex processes.

In today’s business world, faster service and better support are more then benefits – they are the competitive edge. Solving problems more efficiently, giving customers the correct answers every time they call no matter how many people they encounter are all demanding tasks.
Creating an efficient workflow process-based application is the best and most cost-effective way to supply these service representatives and their customers with the information they need - when they need it.

PNMsoft's Workflow & BPM software platform

PNMsoft's Workflow & BPM software delivers integration, automation, and business process management solutions to a range of industies. These solutions provide a flexible, scalable, and reliable platform that enables businesses to be more agile and connected. As a result, managers are empowered to shorten approval cycles, integrate operations with the different organisational departments, share information in real time, and more easily communicate with customers.

PNMsoft has a comprehensive BPM offering that provides developers, architects and IT professionals with the tools, technologies, framework and guidance for building and maintaining BPM solutions and provides business users with personal productivity software that can help your organisation increase productivity, lower costs, and promote organisational agility by streamlining and optimising business processes.

PNMsoft's BPM & Workflow platform combined with Microsoft CRM provides a powerful end-to-end solution and transforms Microsoft CRM into a process based CRM system supporting customised complex scenarios.

SEQUENCE provides a set of built-in processes including:

• New customer approval
• Service call management
• Helpdesk
• Customer complaints
• Credit approval
• Money laundering assessment
• Task management
• SLA

Learn how you can obtain visibility and achieve real-time event monitoring by automating your business processes and optimise your business processes to achieve greater organisational agility and competitiveness.

For more about BPM for Microsoft CRM, contact us or request our white paper