Customers Understand the Importance...

We’ve touched on the various technologies & disciplines that can be combined with business process management (BPM) to help organizations achieve their operational goals. One that we haven’t touched on yet, that is just as fruitful as the res...

Join Us You Must: May 4th BPM Break...

May 4th is the unofficial day dedicated to Star Wars because of the date’s phonetic resemblance to the franchise’s beloved mantra “May the force be with you.” As you probably know, technology plays a big part in the movies which is why we’r...

Analyst Survey Finds Process Techno...

When most CIOs think of the benefits of process-centric technologies, they think of operational efficiencies and intelligent workflows, which support cost optimization. And they’re right! By implementing advanced process-centric technologies, such ...

Natural Language Processing (NLP): ...

In our previous blog, “Cognitive Computing – Are You Afraid of the Bots?” we discussed how some bank institutions are giving their customers a new level of service and experience by implementing cognitive computing technology via chatbots. But...

Cognitive Computing – Are You Afr...

In our December 2016 blog, “The 411: New trends and their impact on BPM,” we highlighted cognitive computing (self-learning systems that use data mining, pattern recognition and natural language processing to replicate how the human mind comes to...

A leading digital business platform...

It’s been only a week since we proudly announced that PNMsoft has been named a Digital Business Platform Leader in the “Aragon Research Tech Spectrum™ for Digital Business Platforms, 2017: Accelerating Digital Benefits.” This research paper r...

Mythbusters: The Robotic Process Au...

In the fitness industry, it seems like every few months there is a new hyped-up diet to be on – Mediterranean, South Beach, Paleo, etc. People are just as quick to jump on these nutritional bandwagons as they are to jump off because they fall victi...

Customer Experience Driving the Con...

AI is the hottest thing in the business process management (BPM) industry and it is continuing to heat up. In fact, it’s on fire! But, the funny thing is that AI isn’t new. What is new is how businesses are using AI. We like to call it the new ge...

CIOs will have to balance a two-spe...

Now that you’ve changed the mindsets of the executives within your organization, it’s time to tackle finding the perfect digital platform that can handle our “two-speed world.” What is a two-speed world? Because we live in a rapidly evolving...

Industry 5.0 – far from science f...

In our first blog post of 2017, we introduced the idea that the stage is just now being set for the fifth Industrial Revolution, or “Industry 5.0.” It is in Industry 5.0 that we will see advanced technologies, like artificial intelligence (A.I.) ...