Microsoft & PNMsoft Event - London Nov. 16 Optimising Customer Service While Reducing Operational Costs

Can you deliver top quality service while cutting costs? The answer is yes. Join us on Nov. 16 at Microsoft's London offices to discover how to cut operational costs and drive efficiency while delivering stellar service. Learn how to implement SharePoint, Case Management and BPM solutions to handle complex client scenarios intelligently. Use dynamic processes to bridge the gap and connect your call centre/help desk with back office operations and systems.

Keynote Speaker: Brent Barnette, Central Governments Program Director, Atos.

Location: Microsoft London offices: Cardinal Place, 80-100 Victoria Street, London UK.
Time: Wednesday, Nov. 16th, 2011, 9:30 AM - 1 PM.
Audience: Business Decision Makers, Technology Decision Makers, Business Professionals.

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About this Event

Introducing Our Keynote Speaker, Brent Barnette:

Brent Barnette, Program Director for Atos, will share his experiences and success working with large central government clients, improving customer satisfaction whilst reducing operational costs. Brent has been with Atos for three years as the Program Director on large central government outsourcing engagements. Brent has been working in operations, outsourcing and IT consulting for 20 years, including five years in consulting with Ernst & Young in the US. Prior to joining Atos, Brent spent three years as Regional Director in the Middle East for Misys Healthcare, helping to set up a services delivery organisation in the region, and running a sales organisation. Brent has an MBA from Duke University in Finance and Accounting.

Agenda:

09:30 - 10:00    Registration
10:00 - 10:15    Welcome and Agenda
10:15 - 10:45    Effective Case Management as Part of a Customer Service Framework - using SharePoint and BPM
10:45 - 11:15    Improving Customer Satisfaction and Cutting the Cost of Operation - case study and real life examples
11:15 - 11:45    Break
11:45 - 12:30    Using Analytics and Management information to Optimise Resources While Meeting SLAs
12:30 - 12:45    Close and Prize Draw
12:45    Light Lunch

Directions:

Our mission is to provide BPM software solutions to enable our customers to meet the management challenge of enterprise wide continual process improvement.

To help our customers get the right SEQUENCE BPM software solution to meet their specific requirements and to accelerate solution delivery, we also offer solution frameworks and our development expertise.

We are a multinational company with headquarters in the UK and a global network of business partners.

Our experienced product development team is always seeking to deliver innovative product features that respond to the needs of our customers and the BPM market place.

PNMsoft is a Microsoft Partner and has attained Gold ISV/Software competency.

PNMsoft is a member of the Microsoft Business Process Alliance.