MANAGING CHANGE IN BPO

BPO Event - 25th May 2010, Wembley Stadium, Microsoft Box    

CHANGE REQUESTS COSTING YOUR PMO:-

• MONEY
• REPUTATION
• EFFORT
• RISK
• INNOVATION

IF YOU RECOGNISE ANY OF THE FOLLOWING WHERE:-
• Manual change request processes that result in missed SLAs – resulting in penalties.
• Inconsistent processes to manage the relationship between the project team and the client - resulting in damaged reputation
• A lack of single-point of truth around PMO office infrastructure to support the ongoing changes to requirements and projects – resulting in more administration and less management days
• Long-term Contracts under risk due to customer dissatisfaction – resulting in no renewal
• Inconsistency around the governance of change – resulting in greater risk to the

Then this event is for You!

Overview

If you are a BPO or PMO Director or a member of the management team of a BPO account, where ongoing Change Requests and meeting dynamic customer requirements can be the difference between success and failure – this event is for you.

We also know that there's simply too many things that can go wrong, too many parts of the change project that need to be carefully managed, and too many aspects of the contract to be delicately negotiated to keep BPO from becoming bogged down in some sort of management issue or other.

In an era of increased change, profitability pressure, and new delivery solutions we would like to introduce you to On-Demand Change Management a new way of managing change in the BPO.

Microsoft and PNMsoft (Microsoft Partner of the year 2009 finalist) introduce the next generation of technologies to assist Systems Integrators and Project Management Offices, with easy to use power technology to aid CHANGE - A solutions framework set up to gauge the success of the project. Come and listen to the PNMsoft On-Demand Change Management® story and see the Framework in action.

Join us on the 25th May 2010 at the Microsoft BOX in Wembley to understand how we can improve your client processes to be your greatest asset in contributing to revenue growth and customer satisfaction – After the event there will be a guided tour of the stadium.

Agenda

Location

Microsoft Box at Wembley stadium. Click here for a map.
Parking at a fee is available next to the stadium.

Primary Audience

This event will be particularly valuable to PMO Directors, Managed Operations Directors, BPO managers, Project and Programme managers, BPO solutions Directors, BPO Finance Directors and other BPO team members

To Register

Please fill in your details below. Space is limited and therefore it is advisable to register early to avoid disappointment.