Q&A from IoT & BPM Webinar


IoT is one of the hottest topics in the world of business technology today. In our recent webinar on the integration of Telemedicine Devices with BPM, over 200 attendees crowded into our broadcast to find out how smart devices can be linked up to smart processes, transforming patient care for a major hospice in Poland. You can watch the Webinar Case Study over here.

In this post, we’d like to share some of the rapid fire Q&A we saw during the session. Many of the questions reveal the intense curiosity that exists around IoT and BPM:

Q: How is the data sent from IoT devices to the BPM system?

A: There are two steps for transporting data. The first step is on the bit level, to send the data to the central database. From the central database, we’ve defined Web Services, which communicate with the BPM database. From the BPM database, we extract the data for Mobile and PC display to be viewed by doctors and caregivers.

Q: Does the system ever carry out automatic decisions based on the data from the telemedicine devices?

A: This is theoretically possible, but for now we have not set this up. That is because we are dealing with human life and sensitive medical decisions. Currently, all decisions must be left up to health care professionals, who can now makes such decisions in a more informed and immediate manner, with the help of the system. In the future, automatic decision-making based on advanced models and big data will likely become possible.

Q: Can doctors be alerted if devices detect risky readings?

A: When readings exceed acceptable levels, the BPM system sends alerts to doctors. Doctors can be alerted by email or via text messages.

Q: How have end users responded to the IoT-BPM solution?

A: We have several kinds of doctors, younger doctors who are more familiar with technology in general, and more experienced doctors who are less familiar. The younger, more tech-savvy doctors were able to pick up the solution quickly, with little training. More experienced doctors, who were given training, were then able to use the system, even though it required some additional effort. Management is very happy with the system, especially since they have much better visibility on the processes.

Q: What benefits have there been from the solution?

A: The first benefit that the hospice has seen is the reduction of paper-based processes, in favor of automated BPM workflows. Secondly, doctors can now see the status of each patient, and where they stand in the process. It’s still early on…as we continue to use the solution into the future, we hope to have additional benefits to report.

Q: Can other BPM vendors connect with IoT devices?

A: They may be able to, but PNMsoft’s flexible HotChange® architecture enables the fastest integration with IoT devices. This is one of the first documented successes of IoT and BPM integration, and PNMsoft and Amedar Consulting Group are delighted to be in the forefront of this field.

Have questions about IoT and BPM? Contact us below and we’ll do our best to address them.

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*The featured image is from the National Cancer Institute.