BPM (Business Process Management) is a discipline which aims to improve the efficiency of an organization by modeling and standardizing its core business processes. In this section, we describe and explain key BPM concepts and methodologies and outline how BPM software has evolved and continues to do so in response to BPM needs.
PNMsoft offers full support for BPM Project Lifecycle phases: requirements analysis, design, development, implementation.
|What is BPM? What is a Workflow? | The Difference between Functions and Processes | Process Modelling | BPM and Technology: The Evolution of BPM Software | Intelligent BPM|
BPM refers to the planning, organizing and control activities performed by an organization to ensure that the meeting of process objectives is successful and not left to chance.
A process comprises the tasks, resources (including information) and behaviors that produce a result of value to an organization’s stakeholders.
Process objectives align with a company’s mission or purpose to meet the needs of stakeholders:
- Customers want products and services that meet requirements and create satisfaction.
- Shareholders/owners want efficient and well managed operations in the interests of cost reduction and profit maximization
- Employees want satisfying work.
- Society expects organizations to comply with statutory and regulatory requirements.
The management of business processes covers their design, development, implementation, monitoring, maintenance and improvement.
Business Process Reengineering (BPR) focuses on the analysis and design of processes within an organization.
Business Process Intelligence (BPI) focuses on providing real-time monitoring of business processes and activities as they are executed within computer systems, and in assisting in optimizing these activities and processes by identifying and detecting situations that correspond to interruptions and bottlenecks.
Business Process Improvement (BPI) focuses on the optimization of processes.
Workflows are at the core of business processes.
A workflow is a sequence of tasks where product or information is passed from one participant to another for action, according to a set of procedural rules.
A functional approach to organizational goals focuses on who does what and not around why things are done or the desired results.
A process approach starts with the organization’s objectives and identifies the activities required to achieve them. Functions are secondary.
Business processes cross functional boundaries; one or more functions or departments may be involved in a result producing process.
Business Process Modeling Notation (BPMN) is a graphical representation for specifying business processes in a business process model.
Business Process Execution Language (BPEL), short for Web Services Business Process Execution Language (WS-BPEL) is an OASIS standard executable language for specifying actions within business processes with Web Services. Processes in Business Process Execution Language export and import information by using Web Services interface exclusively.
In the 1990s BPM technology focused on workflow automation and the exchange of information between heterogeneous systems.
In 2005, Microsoft introduced Windows Workflow Foundation (WF) which enabled the creation of process applications using the.NET framework.
BPM software has since evolved from the provision of workflow automation in the domain of programmers and experts to process development in the hands of business users, powerful integration capabilities and major support for process optimization and control requirements to drive continual improvement.
In 2011, Gartner defined a new class of BPM Suites: iBPMS (Intelligent BPM Suites). These BPM solutions went beyond traditional BPM and offered a range of intelligent features such as intelligent analytics, mobile, social and cloud capabilities. Gartner said that companies who wish to make their business operations more intelligent and better able to cope with constant change, should consider iBPMS products over traditional BPM products. PNMsoft is one of 13 vendors on Gartner’s Magic Quadrant for Intelligent BPM Suites for 2012. It is the only Microsoft-based pure BPM vendor on the MQ.
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