BPM (Business Process Management) is a business solution approach which views a business as a set of processes or workflows. BPM Software is software which enables businesses to model, implement, execute, monitor and optimize their processes.
Disambiguation: BPM can stand for several things, such as Beats for Minute, Beam Propagation Method, and BPM Sirius XM (a satellite radio channel), but this article is about its use in business process management. Below are several examples of BPM concepts, methodologies and features, which have become prevalent in the business world since the introduction of BPM approaches and technology.
Watch a Video: What is BPM?
The following 3 minute video explains the main concepts behind BPM and intelligent BPM software, using an example of a Customer Self Service application:
- BPMS: A Business Process Management Suite. A software suite which enables a business/organisation to implement BPM solutions.
- Intelligent BPM: A Gartner concept, which describes the next generation of BPM suites. These are BPM suites which include intelligent features such as adaptive analytics, mobility, social collaboration, ad hoc processes, and cloud deployment.
- iBPMS: An Intelligent Business Process Management Suite (as defined by Garter in their Magic Quadrant for iBPMS 2012).
- Predictive BPM: BPM which enables predicting the outcome of processes by extrapolating analytics in real time.
- Adaptive BPM: A framework which enables processes to be adapted as they are run in production based on dynamically changing conditions.
BPM Features and Deployments:
- Mobile BPM: Management/operation of business processes via mobile devices
- Social BPM: Social process features, such as Questions and Answers, Comments, Process Wall, etc.
- Cloud BPM: A business process solution that is deployed over the cloud. Companies are opting for cloud BPM more and more frequently as it provides fast time-to-solution with low infrastructure costs.
- On-premises BPM: A BPM solution that is deployed on premises.
- Horizontal BPM solutions: BPM solutions that can be applied across several industries.
- Vertical BPM solutions: BPM solutions that are specific to a particular industry or type of process.
BPM Concepts and Terms:
- BPMN: A graphical representation for specifying business processes in a business process model. It was previously known as Business Process Modeling Notation.
- BPM ROI: The return on investment from implementing a BPM solution.
- BPM with SOA: A BPM solution which implements a SOA (Software as a Service) model.
- BPM for Enterprise: A BPMS which is robust and scalable enough to provide a viable solution for a larger enterprise.
- BPM for SME: A BPMS which is appropriate for SMEs in its scope and scalability.
- Iterative BPM: A BPM model for improvement whereby processes are optimised in an iterative fashion.
- Case Management: A parallel discipline to BPM (overlapping in some cases) whereby each instance of the solution focuses on solving a particular case. A knowledge worker solves each case, employing unstructured processes and other resources. Learn more about case management and case management software
- Intelligent Analytics: Analytics which can be plugged back into the BPM process to optimize its performance/flow over time. Intelligent Analytics are an integral part of Intelligent BPM.
BPM Methodologies and Tools:
- BPM Lifecycle/ BPM Cycle of Improvement: the cyclical lifecycle of a BPM project which includes: Modelling, Implementation, Monitoring, Improvement
- BPM Methodology: A methodology which promotes the above-mentioned life cycle of improvement and other BPM best practises.
- Collaborative BPM: A BPM methodology which promotes social features and collaboration between stakeholders to improve process performance.
- BPEL: Business Process Execution Language for Web Services.
- Business Intelligence (BI): Software systems and tools that extract practical conclusions from accumulated data.
- Business Analytics: Accumulated and organised data on business processes that enable stakeholders to monitor and analyze process metrics, and respond to changes.
- BPM Process Discovery: A system whereby areas of operation which could benefit from a BPM solution are discovered.
- BPM Simulation: A method of simulating process execution before or during development.
- Business Process Modeling (BPM) Tool: A software tool that enables Business Analysts, Managers, Architects to create business process diagrams.
iBPMS vs. BPMS
While BPM Suites have been around for more than a decade, Gartner (who coined the term “BPM”) has recently introduced a second concept: iBPMS. Standing for “Intelligent BPM Suite”, Gartner defines an iBPMS as a BPM suite with next-generation features which enable intelligent business operations, such as intelligent analytics (processes that learn to perform better over time based on real-time data), and advanced mobile, social and cloud capabilities.
When you purchase a new phone, do you buy a classic model, or a smartphone? The answer should be obvious – the smartphone. PNMsoft Sequence iBPMS (Intelligent Business Process Management Suite) is the only Microsoft-technology based pure play BPM Vendor defined by Gartner as an Intelligent BPM Suite (Gartner’s iBPMS Magic Quadrant for 2012). For companies with Microsoft infrastructure such as SharePoint, Dynamics, Office, Azure, it is the leading choice for Process Management software.
Sequence Intelligent BPM Suite
PNMsoft’s Sequence iBPMS goes beyond the classic feature set of BPM suites and incorporates:
- Process Optimizing Analytics
- Dynamic Process Change
- Case Management
- Communication with External Systems
- Social Collaboration
- Mobile Process Operation
- iBPMS Cloud Services
…with unique HotChange® technology.
PNMsoft has been positioned on Gartner’s iBPMS Magic Quadrant for 2012.
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