First, what does BPM mean, and what is BPM software? BPM (Business Process Management) is a business solution approach which views a business as a set of processes or workflows. BPM Software (BPMS) is software which enables businesses to model, implement, execute, monitor and optimize their management processes.

Note: BPM can stand for several things, such as Beats Per Minute, Beam Propagation Method, and Sirius XM (a satellite radio channel), but in this article, the abbreviation BPM will stand for business process management, and BPMS will stand for business process management software. Below is a brief introduction to Genpact’s intuitive software as well as several examples of concepts, methodologies, and features which have become prevalent in the business world since the introduction of business process management technology.

BPM Lifecycle

Improved Efficiency

We provide the most intuitive business process management suite on the market, making it possible for large organizations to quickly streamline and automate complex management processes. Watch this 3 minute video to learn how BPM tools improve corporate efficiency. Or request a free demo to see first-hand how our comprehensive platform will automate your company’s internal and external processes.

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Core Concept – the BPM Workflow

In BPM frameworks, solutions are nearly always based on a workflow or set of workflows. The concept is that work in a real-time business environment should not be static, rather it should progress through a series of steps (‘a process’) in time. Basing a solution on sequential activities is effective in encouraging teams to execute goals within a set period. The business process management platform encourages progression through tasks by sending the participants reminders of their tasks’ status and due date. Because of this, teams who use these BPM workflow solutions tend to perform faster and accomplish enterprise goals more consistently.

Beyond Workflow to Complete Process Management

While there are various types of workflow software, BPM tools are distinguished in that they provide a process platform with capabilities, beyond just workflow. These capabilities enable the suite to cover a fuller business scenario. They typically include:

  • Business Rule management
  • Integration with external systems
  • An end user environment
  • Charts and Analytics
  • Communications between users

For a closer look into the core concepts of this BPM technology, best practices and project methodology, check out our BPM Traveler’s Guide eBook:


Common Terms

Here we provide a set of terms that are commonly used in relation to the BPM workflow software and its various applications:


  • – BPMS: A Business Process Management Suite. A BPM technology suite which uses a robust process platform to enable a business/organisation to implement and automate various management solutions.
  • – Intelligent BPM: A Gartner concept, which describes the next generation of vendor suites. These are suites which include intelligent features such as adaptive analytics, mobility, social collaboration, ad hoc processes, and cloud deployment.
  • – iBPMS: An Intelligent Business Process Management Suite (as defined by Garter in their Magic Quadrant for iBPMS 2012).
  • – Predictive: Features which enable predicting the outcome of processes by extrapolating analytics in real time.
  • – Adaptive: A framework which enables processes to be adapted as they are run in production based on dynamically changing conditions.

Features and Deployments:

  • – Mobile: Management/operation, and monitoring of business processes via mobile devices
  • – Social: Social process features and integration, such as Questions and Answers, Comments, Process Wall, etc.
  • – Cloud: A business process platform that is deployed over the cloud. Companies are opting for cloud options more and more frequently as it improves time-to-solution with low infrastructure costs.
  • – On-premises: A solution that is deployed on premises.


  • – Horizontal solutions: Solutions that can be applied across several industries.
  • – Vertical solutions: Solutions that are specific to a particular industry or type of process.

Read Case Study: AutoNation

Additional Concepts:

  • – BPMN: A graphical representation for specifying all types of business processes in a business process model. It was previously known as Business Process Modeling Notation.
  • – SOA: A solution which implements a SOA (Software as a Service) model.
  • – BPMS for Enterprise: A suite which is robust and scalable enough to provide a viable solution for a larger enterprise business.
  • – BPMS for SME: A system or platform which is appropriate for small to medium sized enterprises in its scope and scalability.
  • – Iterative BPM: A model for improvement whereby processes are optimized in an iterative fashion.
  • – Case Management: A parallel discipline to Business Process Management (overlapping in some cases) whereby each instance of the solution focuses on solving a particular case. A knowledge worker solves each case, employing unstructured processes and other resources. Learn more about case management and case management software
  • – Intelligent Analytics: Analytics which can be plugged back into the process to optimize its performance/flow over time. Intelligent Analytics are an integral part of Intelligent BPM.

Methodologies and BPM Tools:

  • – Lifecycle/Cycle of Improvement: the cyclical process of a project which includes: Modelling, Implementation, Monitoring, Improvement
  • – BPM Methodology: A methodology which promotes the above-mentioned life cycle of improvement and other best practices.
  • – Collaborative BPM: A methodology which promotes social features and collaboration between stakeholders to improve process performance.
  • – BPEL: Business Process Execution Language for Web Services.
  • – Business Intelligence (BI): Software systems and tools that extract practical conclusions from accumulated data.
  • – Business Analytics: Accumulated and organised data on business processes that enable stakeholders to monitor and analyze process metrics, and respond to changes.
  • – Process Discovery: A system whereby areas of operation which could benefit from a solution are discovered.
  • – Simulation: A method of simulating process execution before or during development.
  • – Business Process Modeling Tool: A software tool that enables Business Analysts, Managers, Architects to create business process diagrams.

Ready to see how you can automate your company’s business processes? Request a free corporate demo to learn how we will optimize your workflow through automation.


While Business Process Management Suites have been around for more than a decade, Gartner has recently introduced a second concept: iBPMS (Intelligent Business Process Management Suites). Gartner defines it as a suite with next-generation features which enable intelligent business operations, such as intelligent analytics (processes that learn to perform better over time based on real-time data), and advanced mobile, social and cloud applications and capabilities.

When you purchase a new phone, do you buy a classic model, or a smartphone? The answer should be obvious – the smartphone. A true improvement to previous systems, Cora SeQuence Intelligent Business Process Management Suite is the only Microsoft-technology based pure play vendor defined by Gartner as an Intelligent BPM Suite (Gartner’s Magic Quadrant from 2012 and onward). For companies with Microsoft infrastructure such as SharePoint, Dynamics, Office, Azure, it is the leading choice for Process Management software.

SeQuence Intelligent BPMS

SeQuenceGenpact’s SeQuence iBPMS goes beyond the classic feature set of suites and incorporates:

  • Process Optimizing Analytics
  • Dynamic Process Change
  • Case Management & Work Optimization
  • Communication with External Systems
  • Social Collaboration
  • Mobile Process Operation
  • Cloud Services

…with unique HotChange® BPM technology.

We are positioned on Gartner’s Magic Quadrant.

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