Arkopharma improves Customer Experience (CX) with intelligent BPM software
Arkopharma is the European leader in phytotherapy and nutritional supplements. The company is present in more than 60 countries and has five international subsidiaries: Spain, Italy, Netherlands, Belgium and Switzerland. With more than 1,500 employees and an innovative competitive outlook, Arkopharma differentiates itself from its competitors with its wide product range at competitive prices.
Arkopharma orchestrates its SAP systems with SeQuence, and saves €100,000 per year!
Measuring Customer Satisfaction is a key aspect to obtaining and maintaining ISO13485 certification and as part of its Customer Relationship Improvement policy, Arkopharma, identified that its sales administration processes were mission-critical to customer relationship management.
Jean-Philippe Bianchi, Senior IT Project Manager:
Our customers are being served faster than ever before, and are much happier. According to my calculations, with the help of SeQuence BPM software we are saving €100,000 per year