AutoNation Transforms Business Processes for its Shared Services Center and Franchise Stores

Drives America no wayfinderAutoNation is the largest automotive retailer in the United States and recently sold its 10 millionth vehicle. AutoNation chose PNMsoft Sequence BPM suite to achieve a business transformation. It has reduced the time it takes to cancel consumers’ F&I products to three days on average, a fraction of what it used to be.

AutoNation Saves Over $500,000 a Year in Labor Costs

Because of the faster turnaround, car buyers at AutoNation stores can now more easily use a refund from a canceled product on a trade-in vehicle as a down payment on their next vehicle.

Read a Featured Article about this Project on Automotive News

“With AutoNation’s old system, in some cases, it took months to cancel consumers’ F&I products, in part because the system gave no reminders when the process was stuck at a step,” said Li Huang, IT director for AutoNation. “It was a drawn-out process that could hold up consumers’ refund payments.”

“On average, AutoNation receives 10,500 cancellation requests per month,” Huang said. “Now this process takes under three days.”

Sequence helps us reduce errors, increase control & visibility of process performance, save costs, improve customer experience, and reduce business process cycle time, making us more competitive.

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