Extending MS Dynamics CRM with Efficient Work Allocation for Improved Customer Service

LSouth West Waterondon, UK, Aug. 23, 2013South West Water, a leading UK water provider, has implemented a new Customer Management system to more effectively and efficiently manage In-bound and Out-bound multi-channel customer contacts. South West Water chose PNMsoft Sequence CRM Edition (SCE) to intelligently allocate tasks to agents within its Microsoft Dynamics CRM, as an integral part of this solution.

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