CRM platforms are increasingly the axis on which organizations depend.
Effectively deployed, they should increase customer satisfaction and deliver advantage to the business through new efficiencies. But few organizations can realize the potential of CRM systems out-of-the-box.
Without pro-actively managed processes and connectivity to corporate ERP and line-of-business systems, CRM becomes a silo, and return on investment (ROI) is compromised. Initiatives to code and deploy additional functionality frequently fail. Time and costs overrun, and the outcomes often fail to align with human-centric processes.
Enterprise CRM deployments must support high volumes of human-intensive processes across increasingly diverse transactions. Processes must adapt in step with the business. Agility means hours, not weeks. For IT departments, these factors have come at a cost, until now.
PNMsoft now enables organizations deploying Microsoft Dynamics CRM to deliver efficient and agile, user-centric processes that connect to ERP and LoB systems, and radically enhance the capability of your CRM platform, all without thousands of lines of code.
PNMsoft SCE is a unique Dynamics CRM-based software, which enables your organization to manage CRM-related activities more efficiently with intelligent workflows. PNMsoft SCE supports Dynamics CRM 4.0/2011/2013/2015/2016 On premises and Online versions.
Powered by PNMsoft’s patented HotChange® technology, PNMsoft SCE enables CRM users and IT staff to collaborate on the creation of smart, process aligned workflows that enhance the usability and productivity of Dynamics CRM.
PNMsoft SCE enables you to create intelligent workflows that extend your Dynamics CRM’s:
PNMsoft SCE enables you to create, retrieve and edit CRM entities, and execute CRM actions. It simplifies and accelerates the creation of smart, agile workflows for Dynamics CRM that enable agents to more easily complete tasks that span CRM, ERP and LoB systems and data.
Find out how PNMsoft SCE can help you realise the benefits of CRM with intelligent workflows.