First generation BPMSs were defined by their ability to digitalize and automate business processes. Next generation BPMSs, which Gartner terms Intelligent Business Process Management Suites (iBPMSs), revolutionize business processes by seamlessly leveraging human and machine intelligence, using cognitive technologies (AI, RPA, NLP/NLG, OCR) to foster self-learning business processes, and developing solutions focused on customer experience and customer satisfaction.
PNMsoft Sequence is an industry leading iBPMS that is built on our patented HotChange architecture and integrates:
- HotOperations Case Management
- Cloud offering
- Dynamic Process Change
- Case Management
- Social Collaboration
- Mobile Process Operation
PNMsoft is a Visionary on Gartner’s iBPMS MQ for 2016.
This white paper explains PNMsoft’s view of the key factors to consider when selecting an intelligent business process management suite (iBPMS) for your organization. It also addresses the current state and future of the iBPMS market