Public services can be a nightmare for both the provider and the customer. Paperwork-based processes take weeks to complete, and data is stored in dozens of locations. PNMsoft Sequence™ aggregates data into a central portal, digitizes forms, and automates processes; you’ll increase efficiency and save costs at every level.
PNMsoft’s Sequence is a business process management suite which automates and digitizes processes for many of the world’s largest enterprises. Sequence’s proven public sector solution has enabled governments and public service providers to automate and control the following processes:
- Import license requests
- Nation-wide registration for public day care facilities
- Engineer, architect, and electrician license requests
- Social housing management
- Purchase requests
- Connecting businesses with embassies abroad
PNMsoft has been recognised on Gartner’s Hype Cycle for Smart Government, 2013.
Sequence can been deployed locally or over the cloud. Today, Sequence’s cloud offering enables public sector entities to provide full eGovernment support to citizens and ministries online.
- Deliver stellar customer service from a central online interface.
- Reduce costs of manual and paper-based procedures.
- Drive efficiency and reduce turn-around-time on requests.
- Increase process visibility with rich visual dashboards.
- Ensure absolute compliance with regulatory requirements.
Case Study: GeRAP
GeRAP, a leading public corporation which manages information and services for the Portuguese government, is using PNMsoft Sequence as the BPM solution for implementing financial and human resources management shared services.
GeRAP CEO Dr. José Cordeiro Gomes presented a case study on this solution at the Gartner Symposium ITxpo 2011 in Barcelona.
Dr. Gomes focused on the optimisation and benefits achieved through implementing shared services through a BPM solution. Regarding PNMsoft, Dr. Gomes said, “They are very helpful in the way that…they are able to help us and work even out of hours to help us in the implementation…so it is a very good experience…and they work very well with Microsoft systems.”
Case Study: Home Group
Home Group is the UK’s largest provider of social housing solutions for Local Regional Government. With thousands of employees, customers and suppliers, Home Group was racking high expenses in repetitive administrative processes. PNMsoft’s Sequence provided Home Group with an efficient way of working more economically and increasing its revenue-building operations.