A global banking institution is using a SCM solution to enable bank analysts to facilitate the remediation of a population of over 5000 entities. This solution includes a Case Management dashboard where financial analysts can manage each case, view case data, perform ad hoc workflows and additional operations on the case, and prioritize their work.
Managers have access to MI and reports on case work, and can track and reallocate work as needed. In some cases, emerging information requires case workers to roll back previous actions. The system facilitates the ‘turning back of the clock’ on the case, in order to handle it in the optimal fashion, according to changing conditions and fresh data. The solution has resulted in better management of a large volume of cases, 35% reduction in administration costs, and 40% better accuracy on a case-per-case basis.
Case Styles: Investigative, Service-request
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