A leading IT systems provider for the financial services industry is using SCM to enable Analysts to perform KYC (Know Your Customer) work on financial entities. The system supports three different roles (Ops Manager, Team Leader, and Analysts) to handle entities and tasks related to KYC. The Ops Manager decides what the teams will focus on each day/week.
The Team Leader manages and assigns work. Analysts initiate and manage KYC tasks and requests. SCM enables the organization to create a rich Case Management portal including a view of all cases in the system, and a Case Dashboard including case data, metadata, analytics and sub-workflows that can be performed on each case, all within SharePoint. This solution has enabled the client Analysts to save on average of 25 hours per month and concentrate on improving efficiency and customer satisfaction.
Case Styles: Investigative, Process-to-decision
Learn more about SeQuence Case Management Software