Understanding the need for BPM

We are living in interesting times. In the blink of an eye old orders are swept away (you remember Lehman Brothers, don’t you?). Companies everywhere are being forced to improve the way they do business in order to survive and to flourish.
Managers are trying to make their organisations fitter and smarter.
All these changes need to be implemented at a rapid pace and with limited budgets. But how?

Well, the first step is to understand your business better.
It’s not enough to know what your business does (let’s call this strategy), it is just as important to know how your business does it (let’s call that tactics). How are new products launched? How do new customers sign on? How is corporate travel approved?

The second is taking this understanding and using it to identify the business’ strengths and weaknesses.
Recently, one PNMsoft customer came to us with a problem. They fail to issue 15,000 invoices each year because of a broken manual process when it comes to exceptions handling. That’s just 0.15% of their total invoices but equals to over a million dollar £700,000 of lost net profit each year!. They knew they have this problem but didn’t have the tools to streamline and automate the procedure and solve it.

The third step is to find the quickest and smartest way to first fix when it’s broken and improve when it’s not optimised.
Too often, in implementing a solution (particularly software) companies find that “solution” just becomes another problem – implementation takes longer than planned, costs more than expected and generally doesn’t live up to its hopes. Today, you need to be able to rely on getting the job done right and on time.

If all of this sounds familiar, you’ll immediately understand why our SEQUENCE business process management suite is so critical to companies in 2009. It’s because SEQUENCE let’s managers make changes to their business fast.
SEQUENCE helps managers make the bold changes necessary to turn the current challenges to their benefit – by making their businesses stronger, fitter and smarter, as Albert Einstein said “Insanity: doing the same thing over and over again and expecting different results." So rise to the challenge, embrace the need for changes, and hopefully you will enjoy 2009 after all.

PNMsoft employs a very pragmatic approach. We simplify the project complexity associated with BPM implementations by focusing on four key principles:

• 1. Identify a Business Problem: one that will deliver a big benefit to the business.
• 2. Prove the Value: creating a business case to demonstrate a measurable ROI.
• 3. Implement Fast: A focused business requirement, an iterative design and build approach combined with the feature rich capabilities of the SEQUENCE Platform makes it possible to deploy solutions quickly. We typically find 30 to 90 days is realistic.
• 4. Extend Further: Having implemented the first process successfully and in a short time, it easy to measure the business value of SEQUENCE.

The foundations are not there for further incremental releases of the same process and/or the introduction of new business processes.
Adopting this approach ensures business managers and stakeholders can identify, prioritize and deliver automated business processes that deliver measurable business value on an ongoing basis while mitigating risks and delays.

We Do It Differently

Unfortunately, many organisations experience frustration and even failure when trying to implement software solutions. Problems often start with missed deadlines, perhaps because the implementation team did not fully understand all of the activities and steps required. Delays lead to cost overruns, and soon the organisation is forced to take shortcuts and scale back its solution to avoid further expenses. Moreover, once the original deadline is missed, organisations often must adapt the implementation to new business developments and strategies - thus spurring an endless cycle of change and delay.

Using the SEQUENCE Platform, organisations can achieve savings and efficiencies that streamline and automate business activities. Thus, BPM and SEQUENCE provides a springboard to business innovation, allowing organisations to dramatically improve such activities as winning business, recruiting and hiring, budget formulation and reporting, inventory management, customer service and support.

About PNMsoft

PNMsoft was founded in 1996 by experts in human workflow processes and specializes in Business Process Management (BPM) and Workflow Automation solutions for business users. The company is a multi-national enterprise with its headquarters in the UK, the R&D centre in Israel and a global network of business partners and associated offices.

PNMsoft is noted for looking beyond pure software issues, towards concerns such as customization and fast ROI.
The company has forged close and long-standing partner relationships, particularly with Microsoft, which has appointed it a Microsoft Gold Certified Partner. PNMsoft is also a member of the Microsoft Business Process Alliance.

About SEQUENCE

SEQUENCE is an intuitive BPM software suite based on a graphical flowchart-based platform. It contains powerful options to give users great flexibility in taking an existing business process and converting it from a manual flow to an automated flow.

SEQUENCE provides a full end-to-end BPM solution that includes exploring, modeling, simulation, execution, integration, monitoring and optimization functions. The software interacts with people via Outlook, Windows SharePoint and in other ways. It also interfaces with best-of-breed 3rd party software.

For more about our BPM software, contact us or request our white paper